Adviceline Telephone Assessors (Winsford+Northwich)

Chester West Citizens Advice Bureau Published: April 30, 2018
Opportunity Type
Posted By
Customer Care
Advice & Support Work
Suitable for under 18s


As an adviceline telephone assessor you will get a feel for today's work environment and gain experience in an office, admin duties and advice in a business setting.
Volunteers are the first point of access for clients when they ring through to the adviceline so a good telephone manner, basic computer skills and a open minded with a  non-judgemental view to helping people is an advantage. . You will assess people's needs over the phone and identify the most appropriate course of action that might be self-help, referral to a specialist organization or an appointment with a CAB advisor.  An Adviceline assessor is a diverse role and you are not expected to know it all.  You will receive full training to help you develop the skills and knowledge to deliver an excellent service to clients.  This is an ideal role for those wishing to develop skills such as communications with clients, office computer skills, signposting and giving advice. Qualifications that may be relevant to this opportunity will be of benefit, however they are not essential, but good communication skills would be beneficial.  Other skills can also be useful to the Organisation, such as an interest in marketing, publicity or the use of social media.

You will require references.  Be prepared to complete 2 full training days which are provided for new volunteers.  Expenses of 40p a mile will also be provided for travelling if required.  Volunteers need to be reliable and able to commit to 2 half days per week or 1 full day per week for this role.  The CAB is situated in the Northwich town centre on Chester Way (A599), the Northwich Bureau is located behind the Royal Mail Sorting .

Only registered members can apply for opportunities.

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