Front of House is the first point of contact for the visitor and can set the tone of their visit. The sort of tasks involved are, meeting and greeting visitors, working in reception, the shop and helping in the cafe. Work in the cafe will mostly involve helping the catering staff when they are busy. Some examples are keeping tables clean, collecting trays and dishes, or delivering buffet food to a conference. Some volunteers have received training in Food Hygiene and on occasions also help with serving food. As you can imagine, there will be a small amount of administrative work and general housekeeping in Reception and the shop. Volunteers could be doing lots of different tasks from taking bookings, answering the telephone, helping visitors and a range of clerical activities including helping with marketing to doing mailshots or photocopying.
For the admin/retail opportunity it would be useful for volunteers to be able to use keyboard, mouse, tills, photocopier and telephones. Any additional computer or office skills or knowledge could be useful in this environment.
There are some essential skills and qualities needed that are common to all our volunteers. They must be willing to talk to people and engage with visitors of all ages and backgrounds. Be willing to commit a regular amount of time to the task and be flexible in time-keeping and time commitment, sometimes including bank holiday.
Being a good communicator with people of all ages and backgrounds and personable and pleasant to visitors are the sort of qualities needed. It is very rare for visitors to be difficult customers, but at times the reception area can get busy so you need to be able to sort problems quickly and keep everything flowing smoothly.
You must be willing to work as part of a team, the opportunities will help you learn new skills and techniques and you will need to adopt any safety and other procedures required by the museum. The museum will provide training refreshments and your lunch.
The museum is situated off Junction 9 off M53, after leaving the Junction follow the brown museum signs. Free car parking is available at the museum site.
It can be reached by bus. Alternatively the train station is a 10 minute walk from the museum